What the app stores about you
Back Doctor (com.Watkinspine.BackDoctor on Google Play,
com.Watkins.BackDoctor on the App Store) has no user accounts and no sign-in. It
does not ask for your name, email address, phone number or payment details, and it does not
access your location, camera, microphone, contacts, photos or files.
- Your program progress
- Which exercise levels you have completed, your score, and your last-used exercise. Stored only on your own device and never sent to us.
- App activity shared with third parties
- When you open a consultation video or the WatBot assistant, the app requests that content from YouTube (Google LLC), Vimeo, Chatbase, or watkinsspine.com. Those requests show which video or page you chose to open, along with your device's internet address. It is used only to make the feature work — never for advertising, analytics or profiling — and it is not linked to your identity.
Option 1 — Delete the data on your device
- Open the Back Doctor app.
- Tap the menu, then Settings.
- Tap Reset Progress, then confirm.
This erases all stored progress, scores and level history immediately. Uninstalling the app removes the same data.
Option 2 — Ask us to delete your data
You do not need the app installed to make this request, and you do not need an account. Email us and we will delete any records we hold that relate to your use of the app.
Please include
- The subject line “Back Doctor app data deletion request”
- Whether you used the app on Android or iPhone/iPad
- Roughly when you used it — and, if you used the WatBot assistant, the approximate date of that conversation, so we can locate it
What happens next
- We acknowledge your request within 5 business days.
- We complete the deletion within 30 days and confirm by email.
- There is no charge, and you do not have to give a reason.
You can also write to Watkins Spine Center, 4640 Admiralty Way, Suite 600, Marina Del Rey, CA 90292, or call (310) 448-7890.
What gets deleted
- Any correspondence or support records we hold that relate to your use of the app.
- Any WatBot conversation transcript associated with your request — we will instruct our chat provider, Chatbase, to delete it.
- Progress data on your device, which you delete yourself using Option 1 above.
What we cannot delete for you
Playing a consultation video sends a request to YouTube or Vimeo, and those companies keep their own records under their own policies, which we cannot access. You can manage or delete that data directly through Google My Activity and Vimeo's privacy centre.
What we may keep
If the law requires us to retain a particular record — for example, correspondence connected to a legal claim or a regulatory obligation — we will keep only that record, only for as long as the law requires, and we will tell you when we respond.